Short answer: Choose a technician who tells you the visit charge upfront, diagnoses before quoting, gives a written quote before any work, tells you whether parts are original or compatible, shows you the old part, and offers a written warranty. Avoid anyone who quotes a firm price over the phone without seeing the machine, or who pushes a part replacement before testing.

Questions to Ask Before Booking

What's the visit charge, and is it adjusted if I go ahead?
Do you repair my brand and type (front-load, top-load, semi-automatic)?
Will I get a quote before any work starts?
Original or compatible parts, and what's the price difference?
What warranty do you give on labour and parts?
Can you give me a time window, and will you call if you're late?

Red Flags

"It's definitely the motor" over the phone, before seeing the machine
Refusing to show the old part
No written bill
Pressure to buy a new machine on the spot
Taking the machine away for a simple repair
Claiming to be a brand's "official" centre without proof

What a Good Visit Looks Like

The technician arrives in the window given, listens to you, tests before replacing, explains the fault in plain words, quotes, repairs, runs a test cycle in front of you and leaves a written bill with the warranty. That's the standard we hold ourselves to. Our washing machine repair