A repair is only as good as what happens if it doesn't hold. So here, in plain words, is exactly what we promise, what you pay for, and what happens if something goes wrong after we leave.
Our Repair Warranty
What's Covered
Every repair we carry out comes with a [WARRANTY_DAYS]-day warranty from the date on your bill, covering:
- Our labour on the repair we performed
- Any spare part we supplied and fitted, against manufacturing defects
- Gas leak repairs at the point we repaired
If the same fault returns within the warranty period, call us. We'll come back, diagnose it and fix it at no charge for labour or the covered part.
What's Not Covered
- A different fault from the one we repaired, even on the same appliance
- Damage from voltage surges, lightning, water ingress, pests or physical impact
- Parts you supplied yourself (our labour on fitting them is still covered)
- Appliances later opened or repaired by someone else
- Consumables such as filters, bulbs and remote batteries
- Normal wear of parts we didn't replace
Manufacturer Part Warranties
Some parts, such as compressors, carry their own manufacturer warranty, which may be longer than ours. We'll note it on your bill and help you claim it if needed.
Charges and Parts
Visit Charge
A visit charge of [VISIT_CHARGE] covers travel within our service area and a full diagnosis. It's adjusted against your bill if you approve the repair. If you choose not to repair, it's the only charge. Areas beyond about 20 km may carry a small travel supplement, which we tell you before booking.
Quotes and Approval
No work begins until you've approved a quote covering labour and parts. If we find something unexpected during the repair, we stop and ask before going further.
Spare Parts
We use original parts wherever available. Where we offer a compatible part, we tell you before fitting it, along with the price difference. Replaced parts are shown to you and can be kept on request, except gas-system parts that must be disposed of safely.
Parts on Order
If a part must be ordered, we'll give you a realistic date. An advance may be requested for expensive or model-specific parts, which is adjusted in the final bill.
Payment
We accept [PAYMENT_METHODS]. You receive a written or digital bill for every job, which is your warranty record.
Visits, Cancellations and Your Rights
- Arrival windows: we confirm a window when you book and inform you if we're running late.
- Cancelling: no charge if you cancel before the technician sets out. Please let us know as early as possible.
- Second visits: if a repair needs a second visit because a part has to be ordered, there's no extra visit charge.
- Safety: our technicians may decline unsafe work, such as an outdoor unit with no safe access, until it can be done safely.
- Brand warranties: we're an independent service. Repairs by any third party may affect an active manufacturer warranty, so use the brand's service during that period.
- Complaints: if you're unhappy with any part of our work, call or WhatsApp us. A senior team member will respond within one working day.
Closing line
Questions about this policy? Ask us at +91 00000 00000 or +91 00000 00000 before you book. We'd rather you know exactly what to expect. See also: repair charges · FAQ · contact